Terms and Conditions of Use
Please read these terms and conditions carefully before using our video transcription and timestamped subtitle generation services
Table of Contents
Important Notice
Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing our website, extension, mobile or tablet application, or any other feature or platform (collectively "Our Website") you agree to be bound by these terms and conditions ("Terms") and our Privacy Policy.
If you do not accept all of these Terms, then you may not use our website. In these terms, "we", "us", "our" refers to Video Transcriber AI and its operators, and "you" or "your" refers to you as the user of our website and video transcription, timestamped subtitle generation, and video-to-text conversion services.
1 Terms
By accessing this Website, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trademark law.
2 Refund Policy
No Refund Policy
As a SaaS provider, all products and services offered by Video Transcriber AI and its business units are non-tangible and irrevocable, so we do not issue refunds once the order is completed and delivered. We hope you can read the terms and conditions carefully before making any payment.
Acceptance of Refund Policy
- It is highly recommended to know the functionality and features of our video transcription and timestamped subtitle generation service before placing an order to avoid the circumstances of refunds.
- By ordering our products, you agree that you have properly read this policy and fully accept the terms & conditions in this refund policy.
- If you don't agree or accept the terms & conditions in this policy, please contact us to relay your comments, suggestions, or corrections, we would appreciate it.
- For any request or general query, please give us a maximum of 48 hours to get back to you.
In rare cases, we ACCEPT refund requests for the following reasons ONLY:
- Errors occur due to our system bug.
- Users are entitled to receive a full refund within 24 HOURS of the first payment.
Note:
1) The first payment means initial payment with an identified account, It doesn't include renewal, plan upgrade, or repurchase.
2) Please provide us the thorough and supported reasons for the refund.
3) We do not guarantee refunds for lack of usage or dissatisfaction.
Subscription Terms
Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew at the end of each period without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every period until you cancel.
Cancellation Terms
You may cancel your subscription any time, via Profile→My Plan→"cancel the subscription" or by contacting the online customer service, before your renewal and avoid billing of the next period's fee to your chosen payment method. Your cancellation will be effective as of the last day of the period for which you paid a fee. You may continue to use the subscription until your cancellation is effective and no refund will be issued.
3 Use License
Permission is granted to temporarily download one copy of the materials on our Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
Prohibited Activities:
- modify or copy the materials;
- use the materials for any commercial purpose or for any public display;
- attempt to reverse engineer any software contained on our Website;
- remove any copyright or other proprietary notations from the materials;
- transferring the materials to another person or "mirror" the materials on any other server.
This will let us to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.
4 API Terms of Service
This API Terms of Service sets out the terms that apply when you access or use the Video Transcriber AI application programming interface (the "API") in any way.
4.1 Acceptance of Terms
By using our API, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our API.
Additional terms, including license terms, may apply to your use of our software and API as set out in any separate agreement with us. We recommend that you retain a copy of these terms for future reference.
We may amend these terms from time to time without prior notice. Each time you use our API, please check these terms to ensure you understand the terms that apply at that time. The date stated above indicates when these terms were most recently updated.
4.2 Fair Use
To maintain a stable and reliable service for all users, you must adhere to fair and reasonable use of the API. This helps prevent downtime, data loss or corruption, and other technical issues that may affect you or other users.
Rate Limits
API usage must stay within any rate limits and concurrency limits we specify from time to time. You must allow a reasonable wait period for in-progress requests to complete before submitting additional calls. We may enforce these limits automatically and may adjust them without prior notice.
Content Restrictions
You must not use our API to transcribe, translate, or process content that:
- Violates any applicable law or regulation
- Infringes upon the intellectual property or privacy rights of others
- Contains illegal, harmful, fraudulent, or otherwise prohibited material
Error Handling
If you receive error reports or error codes from the API, you must reduce your usage appropriately and notify us if errors persist. You must not attempt to circumvent, bypass, or brute-force any rate limiting or error handling mechanisms.
API Keys
The API requires a key for access. You are responsible for securing and managing your API keys. You must not share, sell, or transfer your keys to any third party. You are liable for all activity that occurs under your API keys.
4.3 Consequences of Misuse
Without limiting any other rights we may have, if you fail to comply with the fair use requirements or any other terms of this policy:
- You shall indemnify us against all costs, losses, liabilities, damages, claims and expenses arising directly or indirectly from your breach, including but not limited to costs relating to data damage, destruction or corruption.
- We may suspend, modify, restrict, or terminate your API access without notice.
- We may monitor your API usage to verify compliance with this policy.
- You shall cooperate with any reasonable audit or verification of your API usage that we may conduct.
4.4 Prohibited Uses
You may use our API only for lawful purposes. The following uses are strictly prohibited:
- Any use that breaches applicable local, national, or international laws or regulations.
- Any use that is unlawful, fraudulent, or has any unlawful or fraudulent purpose or effect.
- Transmitting unsolicited or unauthorized advertising, promotional material, or spam through or in connection with the API.
- Uploading or processing content that contains viruses, malware, spyware, or any other harmful code designed to disrupt or damage software or hardware.
You also agree not to:
- Reproduce, duplicate, copy, resell, or redistribute any part of the API or its outputs as a standalone service.
- Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of the API, except to the extent permitted by law.
- Access without authority, interfere with, damage, or disrupt any part of the API, its underlying infrastructure, or any software used to provide it.
- Use the API to build or train a competing product or service.
4.5 API Provision
We reserve the right to modify, amend, alter, or otherwise update the API at any time without liability to you or any other person. We do not guarantee that the API will remain available at all times or in its current form.
We may discontinue or suspend the API at any time and at our sole discretion, without liability.
To the fullest extent permitted by law, the API is provided "as is." The express terms of this policy replace all other conditions, warranties, or representations, whether express or implied by statute, common law, or otherwise, all of which are excluded.
We may transfer our rights and obligations under these terms to any third party.
5 Disclaimer
All the materials on our Website are provided "as is". We make no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, we do not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.
6 Limitations
We or its suppliers will not be held accountable for any damages that will arise with the use or inability to use the materials on our Website, even if we or an authorized representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.
7 Revisions and Errata
The materials appearing on our Website may include technical, typographical, or photographic errors. We will not promise that any of the materials on this website are accurate, complete, or current. We may change the materials contained on its Website at any time without notice. We do not make any commitment to update the materials.
8 Links
Our service has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by the site. The use of any linked website is at the user's own risk.
9 Site Terms of Use Modifications
Our service may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.
10 Governing Law
Any claim related to our Website shall be governed by the laws of us without regard to its conflict of law provisions.
11 Contact Us
For any questions regarding these terms and conditions, please contact us through our website at videotranscriber.ai or use our online customer service.